I had a fine experience with them in the past, but they now charge a $200 escort fee if you require assistance to your plane outside their designated area (maintenance). While I’m okay with a small fee, this is too much, and I’ll avoid using them for fuel or other services going forward. Think about using Signature instead if feasible.

I was a devoted Atlantic customer until today. I phoned and talked with the attendant about arriving near midnight. He said no issue he would be present which he was and very fine. The next day there was a $200 charge on my statement for after hours service. I called and clarified at no point was a fee ever mentioned because if there was I would have made different plans. No matter what I stated the response was basically so unfortunate too bad. I'm finished 100% with Atlantic. Not an ethical enterprise.

Update to my comment a week ago. Ali Oneil, Area General Manager, out of the blue reached out to me to discuss my experience. After explaining to Mr. Oneil my situation, he was very understanding and worked with me to devise an acceptable solution for us both. It was good to have Mr. Oneil call me as I had thought the matter was closed from Atlantic's point of view. I am pleased to say I am back to being an Atlantic customer. Thank you Mr. Oneil.

Worst customer service I've ever encountered and I've seen some poor FBOs. I requested my plane fueled twice- once when I arrived, checked on it the evening before departure and it wasn't finished, I asked for it to be done very first thing the following morning and it still wasn't prepared. Had to wait ages for the sluggish and unhurried lineman to get around to fueling. Ended up leaving an hour later than scheduled. The only thing that preserves this FBO is that the Signature on the field is even worse

Everyone here is good. Very professional and fine. I requested to be put in the hangar as it would be 100+ at our departure time. All this done no issue.